Vinayana's Nodal Officer
Mrs. Shalini Baghel
Designation: Company Secretary
- 1C/803, Vardan Khand, Sector-1, Gomti Nagar Vistar, Lucknow-226010
- 1800 532 0162 (Toll Free)
- shalini@vinayanafinance.com
Grievance redressal
Step-by-step complaint filing and escalation guide: who to contact at each level, and how long each level takes.
Contacts
Grievance redressal / Nodal officer
ArthMate's Nodal Officer
Ms. Deepika Rawat
- The Circle Work, 3rd Floor, Huda City Center, Sector-29, Gurugram, Haryana-122002
- +91-7835009643
- statutory.compliance@arthmate.com
- www.arthmate.com
Procedure
Grievance redressal procedure
Start with step 1. If your complaint isn't resolved in time, or you are not satisfied, move to the next step.
- 1
Initial resolution within 7 to 15 working days
Lodge your complaint with the Customer Service Cell
You may register your grievance through any of the following channels. Acknowledgement: promptly upon receipt.
Toll-free helpline
Monday to Saturday, 10:00 am – 5:00 pm
Email
For complaints & service requests
In person / branch
Convey your concern to the immediate supervisor / auditors of the concerned territory during their visit.
Visit the nearest branch or unit office. Drop a written complaint in the locked Complaint Box (key held by Area Manager).
By post
Customer Service Cell, Vinayana Investment and Finance Ltd.
1C/803, Vardan Khand, Sector-1, Gomti Nagar Vistar, Lucknow – 226010, U.P.
Tel: 9005484053
General inquiries
Initial resolution within 7 to 15 working days depending on the nature of complaint. If additional time is required, the customer will be informed of the delay and the expected resolution date.
- 2
Resolution within 15 working days of escalation
Escalate to the Grievance Redressal Officer (Nodal Officer)
If the Customer Service Cell has not resolved your complaint satisfactorily, or it is not resolved within 7–15 working days, escalate directly to the designated Nodal / Grievance Redressal Officer:
Ms. Shalini Baghel
Grievance Redressal Officer (Nodal Officer)
Phone: 9236 446 037
Email: info@vinayanafinance.com
Second level (GRO): up to 15 working days from escalation, and 30 days maximum from the original complaint date.
- 3
If still unresolved after 30 days
Final escalation — RBI / DNBS Regional Office
If your complaint is not resolved within 30 days of lodging, or you are not fully satisfied with Vinayana's response, you may escalate to:
Officer-in-Charge, Regional Office
Department of Non-Banking Supervision (DNBS), Reserve Bank of India, New Delhi
Jurisdiction: New Delhi (registered office of Vinayana)
Summary
Escalation matrix & turnaround times
| Level | Officer / cell | Contact details | TAT |
|---|---|---|---|
| First | Customer Service Cell | 1800 532 0162support@vinayanafinance.comTel: 9005484053 | 7–15 working days |
| Second | Ms. Shalini Baghel, GRO (Nodal Officer) | 9236 446 037info@vinayanafinance.com | Up to 15 working days from escalation |
| Final | RBI / DNBS, Regional Office, New Delhi | Dept. of Non-Banking Supervision, Reserve Bank of India | If unresolved after 30 days |